Support

We can provide you a managed, professional and cost-effective support service – either through our Managed Support contracts or our Flex Support pay-as-you-use contracts.

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How We Help

Our support contracts are tailored solutions designed to fit your business.

Our support options are fully outsourced, alleviating concerns about headcount, salaries, and holiday management. If you already have an internal IT team but require additional resources for special projects or business expansion, we can tailor a support package to complement your needs.

Our Flex-Support option offers a pay-as-you-go model with no fixed-term contracts and monthly billing. Alternatively, our Managed Support option provides fixed-price, all-inclusive yearly contracts. We deliver itemized monthly logs, detailing usage down to 5-minute intervals, ensuring complete transparency on expenditure.

Operating a UK-based helpdesk from 8 am to 6 pm, Monday to Friday, we also offer extended support hours for Managed Support contracts. Basic system monitoring, reporting, and alerting come standard with all support contracts, with the option to add advanced 24/7/365 monitoring and alerting as a contract add-on.

Industry Sectors

We understand that all business are not the same and that a support style that works for one does not necessarily for another.

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Hospitality

Over many years we have developed a deep understanding of the wide range of systems and issues that this sector has and have worked with key vendors including OpenTableNCRQSR/CSTForth Hospitality , Tissl, Zonal and many smaller ePos providers as well as all major card-services providors.

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Construction

We have many years of experience working within the construction sector – dealing with the particular problems that construction projects pose to providing IT services to sites and mobile workers as well as supporting all the main tools and systems used in this sector – AutoCAD, Revit, Asta Powerproject4Projects , 4Site, Conject and a range of BIM platforms.

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Retail

Day to day we maintain a range of ePOS and card-terminal systems as well as a variety of stock control, billing and customer management systems.

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Leisure

We have a large number of clients in the nightclub and restaurant sector and as well as supporting their day to day operations we also have significant experience supporting audio-visual systems in these environments.

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Professional, Pharmaceutical, Legal and Financial Services

We have set up and maintain structured services and environments and data management systems for clients in these sectors working within the particular compliance constraints of these fields.

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Building Services

Our clients in these sectors typically have a large number of mobile field engineers and as well as the usual office IT systems to maintain we have developed expertise working with a number of mobile data collection and asset management systems including Amtech and Comet Tracker.

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Recruitment

We work with a leading Teacher Recuitment Agency and have implemented and support their CRM system and IT infastructure.