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SUPPORT

Are you a business with IT systems that you are wasting valuable time and resources maintaining? We can provide you a managed, professional and cost-effective support service – either through our Managed Support fixed-price all inclusive contracts or our Flex Support pay-as-you-use contracts.

HOW WE HELP

INDUSTRY SECTORS

 

Our support contracts are tailored solutions designed to fit your business.

  • Our Support options are completely outsourced, so no head-count, salary or holiday problems.
  • If you have your own internal IT staff and you need additional resource for special projects or to grow your business then we can build a support pacakge that works with you.
  • Our Flex-Support option is a pay-as-you use with no fixed term contract and with monthly billing.
  • Our Managed Support option provides fixed-price all inclusive yearly contracts.
  • We provide itemised monthly logs – itemised down to 5 minutes – so total visibility on your spend.
  • We offer free site visits to primary business sites, with no minimum charge for any site visit.
  • We operate a UK helpdesk – 8am to 6pm, Monday to Friday.
  • Extended support hours are available on our Managed Support contracts.
  • Basic system monitoring and reporting and alerting included with all support contracts.
  • Advanced 24/7/365 monitoring and alerting available as contract bolt-on.

 

 

 

We understand that all business are not the same and that a support style that works for one does not necessarily for another.

  • Construction: We have many years of experience working within the construction sector - dealing with the particular problems that construction projects pose to providing IT services to sites and mobile workers as well as supporting all the main tools and systems used in this sector - AutoCAD, Revit, Asta Powerproject, 4Projects and a range of BIM platforms.
  • Hospitality:  Over many years we have developed a deep understanding of the wide range of systems and issues that this sector has and have worked with key vendors including OpenTable, NCR, QSR/CST, Forth , Zonal and many smaller ePos providers as well as all major card-services providors.
  • Retail: Day to day we maintain a range of ePOS and card-terminal systems as well as a variety of stock control, billing and customer management systems.
  • Leisure: We have a large number of clients in the nightclub and restaurant sector and as well as supporting their day to day operations we also have significant experience supporting audio-visual systems in these environments.
  • Professional, Legal and Financial Services: We have set up structured environments and data management systems for clients in these sectors working within the particular compliance constraints of these fields.
  • Building Services: Our clients in these sectors typically have a large number of mobile field engineers and as well as the usual office IT systems to maintain we have developed expertise working with a number of mobile data collection and asset management systems including Amtech and Comet Tracker.
  • Education: Our clients have included private sixth form colleges and secondary schools where we offer structured environments and specialist system support for key systems.
  • Recruitment:  We work with a leading Teacher Recuitment Agency and have implemented and support their CRM system and IT infastructure.

 

 

 

 

CASE STUDIES

We provide dedicated Blackberry Enterprise Server support to a number of clients – some of these clients have their own in-house IT support teams, but in some cases they wanted specialist support for this part of their IT infrastructure.

 

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We were asked to help a customer with a combined office move and network rationalisation. Because of a number of business acquisitions they were operating 3 separate Active Directory infrastructures (both Windows 2003 and Windows 2000 server based) , spread across 2 buildings with a 3rd remote site at the end of a VPN.

 

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